When service providers are able to share their emotional reactions to trauma work, their feelings are normalized and validated.

This should be coupled with what has been termed “sharevision,” where the supervisor seeks to create an egalitarian relationship with those they supervise to promote open and honest discussions (Fontes, 1995). In partnership with service providers, the supervisor should help identify strategies that can help address the negative impacts of working with traumatized clients (Knight, 2013).

In addition, it is recommended that in supervision sessions, supervisors include discussion of the burdens resulting from the following factors:

• 

  Witnessing the suffering of refugees.

• 

  Refugees' reports about their traumatic experiences.

• 

  Intermixture of private/professional aspects.

• 

  Autonomy/dependency conflicts between caregivers and refugees.

• 

  Excessive expectations of refugees regarding service providers.

• 

  Cultural differences in child-rearing and gender roles.

• 

  Humanitarian developments in the refugees' home countries.

• 

  Refugees contacting offenders in home countries.

It is important to caution that the supervisory role should not become a therapeutic one (Bride & Jones, 2006). The supervisor needs to establish and maintain appropriate boundaries, making sure that the intent of discussing the service provider’s feelings is clear (Walker, 2004).